Interview preparation at UNC Health

Company overview

• UNC Health delivers comprehensive healthcare including behavioral health, detoxification, and primary care across North Carolina.
• Differentiator: Strong focus on underserved populations with complex needs like severe mental illness and substance use disorders.
• Positioned as a major not-for-profit health system partnering with counties for community-specific care.
• Recently transitioned operations at WakeBrook to new providers as of October 2023.

Competitors

• WakeMed
• RI International

Products

• Behavioral health services
• Substance abuse treatment
• Primary care
• Inpatient care

Culture

• Patient-centered with emphasis on coping skills and safe discharge planning.
• Team-based care by licensed professionals in high-demand environments.
• Inclusive organization committed to community health improvement.

Values

• Independent judgment and problem-solving skills.
• Knowledge of office/clinic procedures and practices.
• Autonomy and discretion in administrative roles.

Strategic priorities

• Expanding capacity for behavioral health services.
• Partnering with local governments for facility operations.
• Enhancing primary care for patients with complex needs.
• Improving community health outcomes.

Current moment

Transitioned out of WakeBrook operations in September 2023; focusing on core hospitals and clinics like UNC REACH Enhanced Primary Care.

Selection timeline

1. Application & Screening

   Initial submission of resume and application through UNC Health's online job portal. HR screening team reviews qualifications against job requirements for the Administrative Associate position. This stage typically takes 3-5 business days.

2. Phone/Video Interview

   First-round conversation with a recruiter or hiring manager to assess basic qualifications, communication skills, and interest in the Wakebrook Outpatient role. This is typically a 20-30 minute screening call conducted via phone or video.

3. In-Person Interview

   Face-to-face interview with the direct supervisor or department manager at the Wakebrook Outpatient facility. Candidates are asked behavioral and situational questions related to administrative duties, stress management, and teamwork. This stage usually lasts 30-45 minutes.

4. Skills Assessment

   Evaluation of relevant administrative skills such as proficiency with Microsoft Office, scheduling systems, and data entry. This may be conducted during or after the in-person interview and typically takes 15-30 minutes.

5. Background Check & Reference Verification

   UNC Health conducts a background check and contacts provided professional references to verify employment history and performance. This stage occurs after a conditional offer and typically takes 5-10 business days.